At NanuxKids, we're committed to delivering your order as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.
All orders are typically processed within 2–3 business days (excluding weekends and public holidays).
During periods of high demand, holidays, or temporary product shortages, processing times may be slightly longer. If there is a significant delay, we'll notify you by email.
Once your order has been shipped, estimated delivery times vary depending on your location and the shipping carrier.
Please note that these are estimated delivery times and are not guaranteed.
As soon as your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.
Please allow 2–5 business days for tracking information to become active and begin updating after your package has been dispatched.
If you haven't received your tracking information after several business days, please contact our support team and we'll be happy to assist.
If you need to update your shipping address or make changes to your order, please contact us as soon as possible at support@nanuxkids.com.
We can only modify orders before they have been processed and shipped.
Once an order has been shipped, we are unable to make changes to the shipping address, items, or order details.
Please ensure your shipping information is accurate before placing your order.
If an incorrect or incomplete address is provided and the order has already been shipped, NanuxKids cannot be held responsible for delivery issues, returned packages, or additional shipping charges.
If you notice an error immediately after placing your order, contact us as soon as possible. We'll do our best to update the address before your order is dispatched.
We proudly ship to many countries worldwide.
Please note that international orders may experience additional shipping delays due to:
These delays are outside of NanuxKids' control.
Customers are responsible for any customs duties, import taxes, or additional fees that may be charged by their country's customs authorities.
If your package appears delayed, we recommend first checking the latest tracking updates.
If your tracking has not updated for an extended period or you believe your package has been lost, please contact us and we'll work with the shipping carrier to help investigate the issue.
While NanuxKids cannot guarantee replacement or refunds for packages confirmed as lost or stolen after successful delivery, we'll always do our best to assist you in finding the best possible solution.
If you have any questions regarding your shipment or order, our support team is here to help.
NanuxKids Customer Support
📧 Email: support@nanuxkids.com
Thank you for choosing NanuxKids. We're honored to be part of your parenting journey. 💛
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